Proof of concept · Healthcare
Ask in plain English who to re-engage. Rule-based, read-only analytics return prioritised candidates and exceptions, with reasons, for staff to review.
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Dormant patients are hidden across fragmented scheduling and workflow signals, so the opportunity is invisible in the tools teams use every day.
Explicit business rules run on governed data. A filled appointment status alone is not treated as proof that the patient showed up.
Staff ask how many reactivation candidates there are, which department has the largest opportunity, or which high-priority patients to contact. Conceptual questions are answered from built-in guidance.
20 candidates in this batch, ordered by score, days inactive and clinical activity, split into high and medium priority, each shown as a safe reference.
20 high-severity exceptions trace back to one patient and provider: filled appointments pointing to an encounter that does not exist. The assistant recommends escalating to data engineering.
No raw PHI, diagnosis, treatment advice or autonomous outreach. A person reviews each opportunity and outreach runs through the existing CRM.
Candidates, conversion, bookings, slot fill and funnel movement by department, with short windows compared against the full data set.
Curated healthcare data with an athenahealth integration, Google Cloud serving layers and seven connected skills.
Overview
Patients with prior clinical activity go dormant, and the signals that show it are scattered across scheduling and workflow systems that were never built to talk to each other. Teams look at five lists that disagree, and none of them says who actually needs a call.
Explicit, reviewable business rules run against curated, governed data and filter out misleading workflow noise. Outreach and operations staff ask questions in plain English. The assistant returns reactivation candidates ordered by score, days inactive and clinical activity, surfaces workflow exceptions and explains the reasoning behind each item. A person decides what happens next, and approved outreach runs through the CRM and workflows already in place.
Outcomes
Platforms
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