Proof of concept · Healthcare
A conversational assistant that books, reschedules, cancels and checks in patients inside athenahealth, through 37 MCP skills.
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Calls, slot searches, rescheduling and cancellations fill the front desk's day while patients wait on hold or try to book after hours.
An AI scheduling assistant connected to athenahealth. Teams ask for scheduling actions in natural language instead of navigating screens.
When a patient calls, the assistant finds the department and provider, retrieves open slots, registers a new patient if needed and records the booking in athenahealth.
Staff search new availability, move or cancel appointments through the same assistant, and a cancelled slot is released for another booking.
ScheduleXM uses athenahealth visit management to start check-in, review the required information and complete it.
37 AI-accessible skills, connected through Model Context Protocol, cover appointments, patients, providers, check-in and reporting.
Next steps extend toward patient self-service, appointment confirmations and calendar synchronization.
Overview
Front desks spend hours answering calls, searching for open slots, rescheduling visits and handling cancellations, while patients wait on hold or try to book after office hours. Every appointment means moving through several EHR screens.
Staff tell ScheduleXM what they need in plain language. It identifies the right department and provider, retrieves open slots, registers a new patient when needed and books the visit, which is recorded in athenahealth. The same assistant reschedules and cancels, releases freed slots and runs check-in, with the EHR kept at the centre.
Outcomes
Where this applies
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